This site sells instantly delivered digital content (membership, topic packs, community packs, card vouchers). Entitlements arrive and take effect immediately after on-chain verification, so unlike physical goods we generally do not offer no-questions-asked refunds. The following cases are always covered:
| Case | How we handle it |
|---|---|
| Payment verified but entitlement not delivered (e.g. chain congestion) | Entitlement re-issued within 24h after verification |
| Duplicate payment (same order paid twice) | Verified within 7 days; the extra payment fully refunded to the original address |
| Content materially different from its description and not fixable | Verified within 7 days; full refund to the original address |
| Service unavailable for more than 72 consecutive hours | Pro-rata refund for the remaining days |
| Entitlement delivered and already used | No no-questions-asked refunds |
| Transferred to a wrong address / wrong network | Blockchain transfers are irreversible and cannot be recovered (always double-check address and network before paying) |
1. Email [email protected] with: your signup email, the order number (visible on the "Me" page), the on-chain transaction ID (TXID), and a description of the issue.
2. We reply with the outcome within 72 hours; approved refunds go back to the original paying address.
3. Refunds are paid in USDT/USDC on the corresponding network; on-chain fees are on us.
Before paying, carefully check the receiving address and network (TRC20 / SOL, etc.). We suggest trying the free content first, and contacting support before paying if anything is unclear.